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Oct 8, 2018

The CIO: From delivery executive to business executive


To be the disrupter instead of the disrupted, your business needs an all-encompassing digital transformation. This means that the classic CIO role of operations is becoming extinct. These days, the CIO needs to be more deeply involved in the business.


As a CIO, you have no choice but to take on a new role. Period. Digitalization and technological innovation are in explosive developmentand fundamentally changing the way companies need to be run – not just in product development and marketing, but also in C-level positions.


It is up to the CIO to guide the company away from digital experimentation, and instead ensure that digital best practices are deeply rooted in the business.


With the spread of cloud computing, there is far less operational and maintenance work on the CIO's to-do list. Today this work has been outsourced to cloud providers. The new focus should instead be on ensuring that digitalization is deeply rooted throughout the organization, and supporting the senior management's digital commitment.


In other words, the role of the CIO has changed from a delivery executive to a business executive.


From digital experimentation to digital transformation


The companies that have the greatest success with digital transformation – called digital leaders – generally experience greater profit and growth. They also typically have a CIO who manages to work strategically, and collaborates with both senior and departmental managers.


It is essential that the IT department never gets too comfortable in its own little world, but is instead visible throughout the organization, and always ready to put their skills to good use. Not only will this help to ensure that digital efforts are deeply rooted in the organization, but it will also highlight the need to incorporate new technology into all parts of the organization.


The CIO as a digital coach

It is the job of the CIO to assume digital leadership by educating and motivating the other C-level leaders about the opportunities that technology brings. You might see the CIO as the company’s digital coach. But what exactly does this involve? The digital coach needs to:


  • Visualize the digital future by drawing on examples from similar companies and industries.
  • Integrate IT employees into the rest of the organization to promote on-the spot job training.
  • Create a common IT languagewhich is non-technical, easy to understand and relevant for all employees.
  • Work closely together with the CMO, product development manager, and other C-level leaders, and be willing to understand and support their needs and experiences. 
  • Promote both formal and informal digital learning by working together on training and development.
  • Set digital KPIsthat individual managers can easily relate to in their performance reviews.
  • Draw on experience and know-how from external experts who can point to particular trends and opportunities with potential to drive the business forward – for example by setting up (and listening to) a digital advisory board.


Release IT resources 


When IT moves its focus from operations to business, you should be able to rely on your business systems to run operations. A cloud solution, such as Dynamics 365, frees up working hours in the organization – especially for the IT department because the CIO and its employees can minimize the time spent on the system software, operating system and database, implementation of regular patches, and software upgrades.


It is important to note that digital transformation shouldn’t be an IT project, but rather driven by an organizational management culture, which focuses on utilizing technology in all aspects of the organization and by all employees – management in particular.


Read more about the changing role of the CEO in digital transformation. 


Let your IT department focus on value creation – not operations


Book a meeting with Hasse Bergmann, CEO at SCALES – an NNIT Group company – and find out how you can strengthen your company with D365. SCALES is the largest Microsoft Dynamics 365 partner in the Nordics, and is in the top 1 % of global Microsoft partners.


Hasse Bergmann, CEO

Mobile: +45 40 76 40 32