Let us take care of the daily support of your Dynamics AX or Dynamics 365 system

We have several levels of support suitable for both small or large system installations.

Please find the content of each support offering in the list below.

Basic support - no SLA

ALL SCALES customers can get access to our basic support.

• Access to SCALES hotline between 8.30 am and 4.30 pm.
• Access to web-based service portal 24 hours a day. Please contact SCALES support for further information.
• Second line support by specialised consultants within ERP, Infrastructure, BI, Apps related to Dynamics AX and Dynamics 365.
• Requires named contact persons from customer.
• No Monthly fee.

For Basic support there are no agreed response times.

Basic support is charged by time and material consumption.

Service Level Agreement - SLA

If you need more comprehensive support, you can engage in a Service Level Agreement. It covers the same as basic support, plus:

• Agreed response times from 4 hours and up
• Option for extended opening hours
• Option for dedicated resource availability

Contact

Do you need immediate system support? Go here>>

If you want to know more about our support offerings, or sign up for SCALES Support, please contact:

Pernille Ødum Halse

Customer Service Manager

Tel +45 5214 199

Mail pernille.halse@scales-group.com